Before I joined the team at Mineral, a new platform design had launched that required clients and partners to migrate on a scheduled timeline. In early 2023, just ahead of their migration, a key partner shared critical UX feedback—highlighting a gap between their expectations and the quality of the Mineral platform. These concerns reverberated across Product, Engineering, and Leadership.
As Product Design Lead, I led an extended effort to translate this feedback into action. I collaborated closely across teams to identify friction points, align on priorities, and deliver improvements across the platform.
This project resulted in improved platform updates not only for the partner, but for all users—strengthening relationships and setting a higher bar for UX across Mineral.
Skills:
Design Leadership
Cross Collaboration
Project Management & Communication of Design Deliverables
Partner UX Team Feedback (Example)
This partner worked with Mineral to offer our platform as part of their service to clients. While the experience was co-branded to reflect the partnership, several key UI elements didn’t align with the design standards of their broader product ecosystem. Here’s an example of the feedback they shared:
Above: This screenshot shows a form for creating a company handbook. The partner's UX team pointed out three simple areas of improvement for this page. This is one of many examples that the team shared with us.
Understanding Requests & Creating a Partner Feedback Matrix
The partner’s UX team shared an annotated Figma file with screenshots (like above) and detailed feedback—ranging from quick visual fixes to more complex, less feasible requests. I reviewed each comment and created a matrix to categorize feedback by type (visual vs. interaction), impacted product area, and level of effort. This helped us prioritize work effectively and align cross-functional teams around what was achievable and most impactful.
Detailed View:
Creating the feedback matrix enabled me to collaborate with the product team and my manager to break the work into three phases and filter out unnecessary requests from the original partner feedback. This was largely a documentation exercise as much as a design initiative. I needed to stay 100% organized.
The overall lifespan of the change list followed these steps:
Initial Preparation and Alignment...
Consolidating Partner Feedback – Collected via an annotated Figma file.
Creating a Feedback Matrix – Organized in FigJam to evaluate effort, type (visual vs. interaction), and affected product areas.
Phased List of Action Items – Prioritized into ~35 "Dos" across three phases.
Shareable Presentation – Used for partner alignment and weekly internal check-ins.
Work Phases...
Jira Tickets – Created an epic for the initiative, with individual tickets for each item of feedback.
Confluence Documentation – Maintained a centralized doc linking each feedback item to its Jira ticket, description, status, and corresponding design work. I kept this updated throughout the project. This piece served as a single source of truth.
Product Design Figma File – Consolidated all design changes into a Figma file owned by design containing pages for all tickets, in-progress and dev ready designs in one place.
Figma File Detail:
Connecting the Dots Across Teams
For each piece of feedback, I identified the relevant domain and project manager to understand the context—why something was built a certain way, what could realistically change, and who else needed to be involved. These conversations connected me with key stakeholders across content, engineering, and product, helping me navigate constraints and ensure the right people were involved in reviewing and approving design updates.
Above: Agenda for feedback discovery meeting with a Principle Product Manager and the Senior Director of Content.
Key Wins
✨ Resolving Partner requests
✨ Improved search results display
✨ More consistency across modal components
✨ Removal of unclear content blocks
✨ Cleaner search results displays
✨ Standardized form elements
✨ Introducing standards for content cards across pages
In summary - this work gave me great great experience with project management. I needed to document, track, update designs, and work with project teams to implement changes. In the end, these changes benefited not only the partner but all users of the new Mineral Platform.